privacy policy
last updated 12 November 2026
- We use your photo only to make your card. We never sell your data or your photos.
- We never post your photo or card on Instagram or anywhere else without asking you first.
- We delete your original photo 60 days after delivery. Ask us any time to delete it sooner.
Who we are. theuninked.com is run by Unique Eyes, a sole proprietorship. "The Uninked", "we", "us" and "our" mean Unique Eyes. Business address: Unique Eyes, Plot B206, New Industrial Estate, Road No. 6F, Udhna, Surat, Gujarat 394210, India.
This policy explains what personal data we collect on theuninked.com, why, who we share it with, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
what we collect
| Your order | Name, mobile number, email, delivery address, order details. |
|---|---|
| Your design | The photo you upload, your crop and adjustment settings, the back message and lettering you choose. |
| Payment | Payments are handled by Razorpay. We see the payment status and method type (for example UPI), never your full card or bank details. |
| Messages | What you send us on WhatsApp, email or Instagram about your order. |
| Our photos | Photos we take of your finished card and parcel before it ships, as a record and to show you on your tracking page. |
| Site usage | Basic technical data such as device type and pages visited, to keep the site working and secure. |
why we use it
- To make, pack and deliver your card, and send you order updates.
- To send your GST invoice and handle payments, refunds and claims.
- To answer your questions and complaints.
- To prevent fraud and misuse of the site.
- To send offers, only if you opt in. You can opt out any time.
your photo
- Only the people who make your card see it.
- Please upload only photos you have the right to use, and that the people in them are happy to be engraved. For children, the parent or guardian should upload.
- We never post your photo, card or message on Instagram, our website or anywhere else unless you give us permission for that specific use.
- We keep your original photo and settings for 60 days after delivery, so we can remake your card if something goes wrong. Then we delete them. Dispatch photos are kept for 6 months as a record of what was shipped, then deleted.
who we share it with
Only what each partner needs to do its job:
- Razorpay, to take payments and make refunds.
- Shiprocket and the courier, for your name, address and mobile, to deliver your parcel.
- WhatsApp and email providers, to send you order updates.
- Our hosting provider, which stores the site and your order securely.
- Google (Analytics) and Meta (Pixel), only if you tap "accept" in our cookie banner. See cookies and analytics.
- Government authorities, only when the law requires it.
We don't sell, rent or trade your personal data.
cookies and analytics
Some cookies are needed for the site to work. Analytics and ad cookies are set only if you tap "accept" in our cookie banner. Until you choose, nothing is loaded from or sent to Google or Meta.
needed for the site to work (always on)
| the-uninked-session | Keeps your visit working from page to page. Ends 120 minutes after your last visit. |
|---|---|
| XSRF-TOKEN | Security: protects forms on the site from misuse. Same length as the one above. |
| uninked_consent | Remembers whether you tapped "accept" or "reject", so we don't ask again. Kept for 6 months. |
| uninked_preview | Only for our team: opens pages that are not public yet. Kept for 7 days. Visitors never get it. |
Your browser also keeps your card design (message, crop and a small preview) for the checkout page, in this tab only. It is deleted when you close the tab. While you design your card, your photo stays on your device.
only after you tap "accept"
| _ga, _ga_* | Google Analytics: counts visits and tells new and returning visitors apart, so we can see how people find us. Up to 2 years. |
|---|---|
| _fbp | Meta Pixel: measures visits that come from our Instagram and Facebook ads. 90 days. |
| _fbc | Meta: remembers the ad click when you arrive from one of our ads. 90 days. |
With your OK, Google and Meta receive the pages you visit, your device and browser type, your IP address (part of every connection) and a few shop events: viewing the card page, starting checkout and, once payments open, a completed purchase with its value. We don't send your name, phone, address or photo.
accept, reject, change your mind
- Accept: Google Analytics and the Meta Pixel load and the cookies above are set.
- Reject: nothing is loaded and nothing is sent to Google or Meta. The site works exactly the same.
- Change your mind: tap "cookie settings" at the bottom of the page. If you switch to reject, we stop sending anything at once and delete these cookies on this site. You can also clear cookies in your browser at any time.
ad tags in links
If you arrive from one of our ads or posts, the link may carry tags such as utm_source, utm_campaign, gclid or fbclid. We keep our copy of these tags on our own server, with your visit and later your order, to learn which ad brought you. We don't send our copy to anyone. If you tap "accept", Google's and Meta's own tags may also read the click tag from the link, as part of their normal ad measurement.
keeping it safe
Your data is stored on secured servers with restricted access, encrypted connections and access logs. Payment data never touches our servers. Tracking links use a long secret code, and photos on the tracking page are hidden from anyone who doesn't have that link or a code we email you.
your rights
- See a summary of the personal data we hold about you and who we've shared it with.
- Correct or update it, or delete it once your order is complete (we keep invoices and payment records for as long as tax law requires).
- Withdraw consent for anything based on consent, such as WhatsApp updates or offers, as easily as you gave it. Reply STOP on WhatsApp or email us.
- Nominate someone to use these rights for you if you die or can't act yourself.
- Complain to us first (details below). If you're not satisfied, you can complain to the Data Protection Board of India.
To use any of these rights, email hello@theuninked.com with "privacy" in the subject. We reply within one month.
if something goes wrong
If there is ever a breach of your personal data, we will tell you without delay through your email or WhatsApp, explain what happened and what you can do, and report it to the Data Protection Board of India as the law requires.
contact and grievances
For any question about your personal data, contact our grievance officer below.
| Grievance officer | S Patel, Grievance Officer, Unique Eyes |
|---|---|
| Phone | +91 63537 31400 |
| hello@theuninked.com (subject: "grievance" + your order number) | |
| message us on WhatsApp | |
| Address | Unique Eyes, Plot B206, New Industrial Estate, Road No. 6F, Udhna, Surat, Gujarat 394210, India |
| Response time | We acknowledge every complaint within 48 hours with a ticket number and a copy of your complaint as we recorded it, and resolve it within one month. Use the ticket number to ask for the status any time. |
Not happy with our answer? You can also contact the National Consumer Helpline: call 1915 or 1800-11-4000, or visit consumerhelpline.gov.in.
We may update this policy. The date at the top shows the latest version.