shipping & delivery
last updated 11 November 2026
- Free delivery to every pincode we serve in India. No minimum order.
- We engrave and pack your card within 3 working days, then hand it to the courier.
- You see the arrive-by date at checkout before you pay, and get a tracking link on WhatsApp and email.
Who we are. theuninked.com is run by Unique Eyes, a sole proprietorship. "The Uninked", "we", "us" and "our" mean Unique Eyes. Business address: Unique Eyes, Plot B206, New Industrial Estate, Road No. 6F, Udhna, Surat, Gujarat 394210, India.
where we deliver
We deliver across India. Enter your pincode at checkout to see if we reach it and the date your card should arrive. A few remote pincodes take a few extra days; delivery is still free. We don't ship outside India yet.
how long it takes
| Making your card | Up to 3 working days after your order (we check your photo, engrave and pack). |
|---|---|
| Courier | Usually 2 to 6 days, depending on your city. Remote areas can take longer. |
| Working days | Monday to Saturday, except public holidays. |
If you asked for a proof before engraving (when offered), the 3 working days start after you approve it.
delivery charges
Delivery is free on every order. Prices on the site include GST.
couriers and tracking
We ship with trusted courier partners (such as Delhivery, Xpressbees, Bluedart and Ekart) through Shiprocket, and pick the best one for your pincode. Once the courier collects your parcel, we send a tracking link on WhatsApp and email. You can also track your order here with your order number and mobile number.
your address
- Please enter your full address, a landmark and a mobile number that's switched on. Couriers call before delivery.
- Need to change the address? Message us before your parcel ships. After that, we'll try with the courier but can't promise it.
- If a parcel comes back because the address was wrong or no one accepted it, we can send it again once you pay the courier charge. See returns & refunds.
when your parcel arrives
- Check the outer box before accepting it. If it's torn, wet or looks opened, photograph it or refuse it, and tell us.
- Record an unboxing video in one continuous clip. It helps us fix any problem quickly.
- Report damage, a wrong or missing item within 48 hours of delivery.
late or lost parcels
The arrive-by date is shown before you pay. If your parcel is late, or the tracking says delivered but you didn't get it, message us and we take it up with the courier. If it's confirmed lost, you choose a free remake or a full refund. If it reaches you after the arrive-by date (unless the delay is due to events outside our control), you can choose a full refund. See returns & refunds.
complaints and grievance officer
| Grievance officer | S Patel, Grievance Officer, Unique Eyes |
|---|---|
| Phone | +91 63537 31400 |
| hello@theuninked.com (subject: "grievance" + your order number) | |
| message us on WhatsApp | |
| Address | Unique Eyes, Plot B206, New Industrial Estate, Road No. 6F, Udhna, Surat, Gujarat 394210, India |
| Response time | We acknowledge every complaint within 48 hours with a ticket number and a copy of your complaint as we recorded it, and resolve it within one month. Use the ticket number to ask for the status any time. |
Not happy with our answer? You can also contact the National Consumer Helpline: call 1915 or 1800-11-4000, or visit consumerhelpline.gov.in.